Commitments of the Federal Public Service (FPS) Employment, Labour and Social Dialogue


Through our websites and social media, we ensure transparency of:

  • information
  • services
  • procedures

You can rely on transparency on:

  • the steps of the procedures
  • their duration

Quality of the information - Clear texts

Our information is:

  • correct
  • reliable 
  • regularly updated

Our language is:

  • clear
  • precise
  • comprehensible

Staff members are trained to ensure the readability of their texts.


Deadlines are always communicated:

  • the deadlines specified by regulation
  • other deadlines

If a deadline is extended (due to unforeseen circumstances), the new deadline will be communicated.

You are always able to find out which deadline applies to you.


You can contact someone in case of:

  • questions
  • follow up of a case


You can find the contact details on our website: Contact.

Procedures are handled automatically when possible: you do not have to take any action.

Our services are essentially digital.

You can access them:

  • 24/7
  • 7 days a week

We focus on your ease of use first when developing our online applications.

We offer support in using our digital applications.

We listen to your specific situation.

To the greatest extent possible, we answerthrough your preferred channel.

We use data already available from other public services (under the Only Once legislation).

We direct you to the competent service if your request is beyond our competence.

Our services are constantly evolving.

Your feedback is used to improve the services.