Choosing the formal route: the formal request for psychosocial intervention
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The worker can decide to embark directly on the formal route after receiving information on the different procedures or to use it after the failure of the informal procedure. He can also have recourse to the formal procedure after the informal procedure has failed.
A formal request for psychosocial intervention is submitted to the Prevention Advisor for psychosocial aspects. It involves asking the employer to take measures that offer a solution to the applicant's psychosocial problem.
Diagram (in French):
Translation in English:
Depending on whether the situation described by the worker involves primarily risks of the collective nature or those of an individual nature, the request will be considered by the Prevention Advisor for psychosocial aspects as a formal request for psychosocial intervention that is "mainly collective in nature" or "mainly individual in nature".
A request that is mainly collective in nature will be handled directly by the employer (who may decide to call on the Prevention Advisor for psychosocial aspects), while a request that is mainly individual in nature will be analysed directly by the Prevention Advisor for psychosocial aspects.
If, according to the worker who submitted the request, the situation involves violence, or moral or sexual harassment at work, this is called a "formal request for psychosocial intervention due to acts of violence or moral or sexual harassment at work". This request is handled in the same way as a formal request for psychosocial intervention that is mainly individual in nature, but has a few additional characteristics.
- Firstly, with the prevention advisor of the internal and/or external service for prevention and protection at work.
- Secondly, with the competent regional directorate for Supervision of Well-being at Work.
- Questions on the interpretation of the legislation: in writing to the Directorate-General for Humanisation of Labour.